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To print a group of addresses on labels or envelopes 1. Printer port setting does not match the printer connection port (for Windows only) To select the printer port, follow the steps below. Print Quality Problems To correct printer connection and printing problems in Windows 10, see Fix printer connection and printing problems in Windows 10. You may have to use alcohol to remove adhesive residue. Choose Control Panel If the Control Panel is in Category view, click on the View devices and printers. Type hp smart into the "Search" bar and press ↵ Enter. No options such as “Ignore Printer Settings” or “Use Default/Driver Settings” should be selected.